Financial Policies

Financial Information and Payments

Your estimated patient portion and co-pays are required at the time services are rendered. As a service to our patients, we will bill your insurance company for services that we provide to you. If you have any questions, our business office staff is available to answer them.

Methods of payment include:

  • MasterCard
  • Visa
  • Discover
  • American Express
  • Personal checks are only accepted with current, valid ID, and may be converted to Electronic Funds Transfer (EFT) at the time of transaction, debiting the account immediately

Woodlands OBGYN Financial Policy

Service Charges May Apply To:

  • Co-payment not received within 24 hours of services provided.
  • Re-filing of insurance if incomplete or incorrect information was given at the time of the original appointment.
  • Returned checks will incur at $35 NSF fee. Based on the discretion of the office manager, any patient who becomes associated with a returned check will no longer be able to provide personal checks as a method of payment for future appointments. Alternative payment methods will need to be used.

Termination of care may unfortunately result from non-compliance of recommended care, including missed or numerous rescheduled appointments, as keeping your appointments are critical to our ability to provide adequate care for you and/or your unborn child.

Please be aware there will be a separate charge for medical records (as allowed by law) if requested, as well as for any request to complete FMLA paperwork or disability forms.

These policies and terms assist us in continuing to provide the best care possible, by protecting the integrity of the administering of healthcare services.

If you have questions or concerns, please connect with us at 281.364.9898 and ask to speak with our business department.

Refund and Financial Privacy Policies

Refund Policy

Woodlands OBGYN Associates collects amounts anticipated to be or already determined to be your responsibility, based on your insurance policy (or cash rates, if you do not have insurance) for services rendered. Refunds will not be issued for services rendered unless we have collected more than the amount your insurance company determines to be your responsibility. We make every effort to refund any patient or insurance over-payments in a timely manner. If you feel you are owed a refund or your card was charged in error, please contact our business office at 281.364.9898.

Financial Privacy Policy Q&A

What information does Woodlands OBGYN Associates collect during patient registration?

When registering in our secure, HIPPA-complaint patient portal site, we request your name, home address and/or mailing address, city, state, ZIP, home phone number, office phone number, cell number, employer information, insurance card information, social security number, driver’s license number, credit card information, and email address.

This information provides us with the best opportunity to verify your insurance benefits and to create your medical record within our practice. All information is held secure within the system.

What we use your information for…

Information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Your email address will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product of service requested.

How do we protect your information?

We have implemented a variety of security measures to maintain the safety of your personal information. We offer the use of a secure, HIPPA-complaint server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database, which is only accessible to those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction is made, your private information — credit card number, social security number, etc. — is not stored on our servers.

Use of 'Cookies'…

Rest assured, we do not use cookies. But if you’d like to bring some to the office, we do like homemade chocolate chip cookies and Girl Scouts Thin Mints!

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Regarding your consent…

By using our website, you consent to our website privacy policies.

Changes to our Privacy Policy…

Changes to our Privacy Policy will be posted in the office as well as here on our website.

Contacting Woodlands OBGYN Associates

If there are any questions regarding this Privacy Policy, you may contact us using the information below:

Woodlands OBGYN Associates
17183 I-45, #610
The Woodlands, TX 77385
Phone: 281.364.9898

Office Information

Monday – Thursday: 8 AM – 5 PM
Friday: 8 AM – 12 Noon
Location Map: 17183 I-45 The Woodlands, TX 77385

The Woodlands Office



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